Privacy Policy

1. Introduction

Tradesmarket Pty Ltd (ABN 33 153 903 596) ("we", "us", "our") operates the Benchtop platform ("Platform"), a project management solution for residential construction projects. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Platform.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using the Platform, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

2. Information We Collect

We collect the following types of personal information:

• Account Information: Name, email address, phone number, company name, and business details.
• Project Information: Details about your construction projects, including project names, addresses, timelines, and participant information.
• Uploaded Content: PDF documents and other files you upload to the Platform, which may contain personal information about project stakeholders.
• Communications: Messages and resolutions exchanged through the Platform's asynchronous communication features.
• Payment Information: When billing commences, payment details will be processed through Stripe. We do not store your complete credit card details on our servers.
• Usage Data: Information about how you interact with the Platform, including features accessed, pages visited, and actions taken.

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and maintain the Platform and its features.
• To create and manage your account.
• To facilitate project collaboration and communication between project participants.
• To process payments when billing commences.
• To send you service-related communications, including notifications, updates, and support messages.
• To monitor and analyse usage patterns to improve the Platform.
• To detect, prevent, and address technical issues, fraud, or security incidents.
• To comply with legal obligations.

4. Third-Party Service Providers

We share your personal information with the following third-party service providers to operate the Platform:

• Amazon Web Services (AWS): Cloud hosting and data storage. Your data is stored in AWS servers located in Sydney, Australia.
• Stripe: Payment processing. We share your name and email address with Stripe to process payments when billing commences.
• Twilio: SMS and communication services. We share your name and phone number to deliver notifications.
• SendGrid: Email delivery services. We share your name and email address to send transactional and service emails.
• PostHog: Product analytics to understand how users interact with the Platform.
• Sentry: Error monitoring and performance tracking to maintain Platform reliability.

These service providers are contractually obligated to protect your information and may only use it for the specific purposes for which we engage them.

5. Data Retention

We retain your personal information for as long as necessary to provide the Platform and fulfil the purposes described in this Privacy Policy.

Important: Due to the nature of construction project management and the need to maintain historical records for compliance, warranty, and dispute resolution purposes, user data is not deleted upon account cancellation. If you cancel your subscription or cease using the Platform, your data will be retained in a read-only state to preserve the integrity of project records.

This retention policy reflects industry requirements where construction documentation may need to be accessed for extended periods following project completion.

6. Data Export

You may request an export of your personal data by contacting us at crew@onbenchtop.com. We will provide your data in a commonly used, machine-readable format within a reasonable timeframe.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, secure access controls, and regular security assessments.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request an export of your personal data.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs.

To exercise these rights, please contact us using the details provided below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect usage data and improve the Platform. These technologies help us understand how you use the Platform, remember your preferences, and provide a personalised experience.

You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of the Platform.

10. International Data Transfers

Your data is primarily stored in Australia. However, some of our third-party service providers may process data outside of Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle your personal information in accordance with the APPs.

11. Children's Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on the Platform and updating the "Effective Date" above. Your continued use of the Platform after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at: